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Warranty claim

We’ll make it right.

Tell us what happened and add a couple of photos. We review every claim within 48 hours, and once it’s approved your replacement is on its way. No repairs, no back and forth.

01

Your order

Order number *

It’s in your order confirmation email.

Please check your order number. It’s in your confirmation email.

Where did you buy it? *

Please let us know where you bought it.

Full name *

Enter it exactly as it appears on your order.

Please add your name.

Email address *

We’ll only use this to keep you updated on your claim.

Please add a valid email address.

Confirm your order details to continue.

02

The problem

Which item is affected? *

Smartwatch

The device, screen or sensors

Loop

The band or strap

Please choose one.

Which product is this about? *

Please select your product.

Which one is it? *

Please tell us which product.

What’s the problem? *

Please choose the closest match.

Tell us what’s wrong *

Please add a short description.

What to include

When did it start? *

Please choose when it started.

Describe what’s happening *

A short description helps

A few more words help us sort this faster.

03

Photos and video

Photos *

Add photos

JPG or PNG, up to 10 MB each. Add at least one.

Please add at least one photo.

Video (optional)

Add a video

MP4, up to 30 MB. A short clip of the issue as it happens gets your claim resolved faster.

I confirm the details above are true and complete, and understand that false or misleading information may delay or void my claim.

Please confirm to continue.

We’ll be in touch within 48 hours.

We’re making it right.

Thanks. We've got your claim and your photos. Our support team reviews every claim within 48 hours, and we'll email you at the address you gave us.

Nothing else to do for now. If we need anything more, we'll be in touch.

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