Refund policy

At Gard Pro, we have a 30-day return period, calculated from the day you received your order. Within this period, you can submit a return request yourself via our return portal. You do not need to contact customer service for this. If you have any questions or are looking for a solution before you return your order, we are happy to help! support@gardpro.co.uk

You can access the returns portal via the following link: 

https://www.gardpro.co.uk/pages/return

You can log in with your order number, which starts with a hash symbol followed by a 7, and the email address you used when placing your order.

Once checked and approved, we will refund the purchase price and any shipping costs. The costs for returning the item are always borne by the customer. In addition, an administrative fee of one euro will be charged per return notification. We cannot process return requests that are not submitted via the return portal. It is therefore important that the request is correctly completed and finalized via the return portal.

Important return conditions

The Gard Pro may be tested for up to 30 days. The product must be returned in its original condition without any signs of use, including all accessories. If there are visible signs of use or missing parts, the right to return the product will be forfeited. If you return a product and during inspection it appears that the item shows signs of use or damage, we reserve the right to reimburse only up to 70% of the original purchase price.

We therefore ask customers to handle the product with care during the maximum 30-day trial period so that a full refund is possible upon return.

Once your return request has been approved, we ask that you return the product within 5 business days. Please note: if you have not mailed the product within 30 days of receiving your order, your right to return it will expire and your request can no longer be processed.

Damage and problems

We request that you check your order immediately upon receipt. If there is any damage or an incorrect item has been delivered, please contact us within forty-eight hours. We will then assess the situation and offer a suitable solution. We do not accept returns of items that are defective or have been damaged through use.

We do not accept items that are defective.

Exchanges

Changed your mind? This can always happen! The fastest way to ensure you get what you want is to return the item you received. To do this, you must first submit a return request to obtain the correct documents. Once you have received notification that the return shipment has been accepted, you can make a separate purchase for the correct item.

30-day cooling-off period

You have the right to return your order within 30 days, without giving any reason. As mentioned above, your item must be in the same condition as when you received it, without any signs of use, and in its original packaging + accessories.

Update on your return?

For status updates on your return shipment, you can leave a comment directly in the return portal. This puts you in direct contact with our returns department and ensures you receive a response more quickly.

Refunds

Once we receive and inspect your return shipment, we will notify you whether it has been approved. Unfortunately, we cannot accept return shipments without a correct return notification. If the return shipment has been approved, the purchase amount will be refunded within ten business days using the same payment method used to place the order. If this payment method is no longer active or usable (e.g., an expired bank account or closed Klarna account), we will issue a voucher for the purchase amount. You can then use this voucher for a new order on our website. If you have not received a refund after fifteen business days, please contact us at support@gardpro.co.uk.